In the event that the User receives a damaged or incorrect Product, AyushArogyam shall refund the original Product price, delivery, wrapping and other fees via the original method of payment after the damaged or incorrect Product is returned to AyushArogyam at its cost and per its satisfaction. Alternatively, if the User requests a replacement, AyushArogyam shall dispatch the replacement item (subject to availability) once the damaged or incorrect Product is returned at AyushArogyam’s cost and per its (i.e., AyushArogyam’s) satisfaction. The returned Product shall be in the same condition as it was delivered and shall be dispatched back by the User within 7 days from the date of receipt. Refunds shall be processed within 21 business days from the receipt of the damaged or incorrect Product in accordance with this clause. Every order successfully delivered shall be assumed to have been received with full satisfaction of the User if no communication is received by AyushArogyam within 7 days from the date of delivery and no claims of any nature shall be entertained thereafter.

In the event that User has placed an order but the Product is out of stock or unavailable for any other reason or is not delivered within the stipulated delivery timeline mentioned on the Website and User chooses to cancel the order, AyushArogyam shall refund the payment so processed back to User’s account through which the initial payment was made. Such refund process shall also be completed within 25 days from the date of the original payment. Without limiting the operation of any other Terms here in, AyushArogyam shall not accept liability for any late delivery or loss or damage arising from items lost, stolen or damaged after a successful delivery has taken place.

Once an order placed by User has been delivered to him/her, User cannot cancel the order. User may, for a genuine unavoidable reason, which must be shared with AyushArogyam within a reasonable time after the successful delivery of the order, return the delivered Products back to AyushArogyam at his (i.e., User’s) own cost and request credit for it. In turn,AyushArogyam may, at its sole discretion, being satisfied with the reasons provided by the User, credit the money to the User’s account for future orders. Further, AyushArogyam reserves the right to deny the privilege of placing orders based upon cash payment to a user who is deemed by AyushArogyam, in its sole discretion, of abusing or otherwise using inappropriately the privilege of placing orders based upon cash payment. Such a situation may occur if User places 2 or more orders based upon cash payment terms and declines or is not available to take delivery for these orders. AyushArogyam shall not be under any obligation to warn User before denying the privilege of placing orders based upon cash payments to him/her.

AyushArogyam may use any third party logistics company, including a courier company, for the purpose of delivering Products. All of these logistics companies are separate and independent of AyushArogyam. In such a case, if any damage or delay is directly or indirectly attributed to such a third party, AyushArogyam shall assume no liability whatsoever and will ask User to makes all claims against such third party company. Customer should not accept the delivery of any damaged or visibly tampered package. He/she should not open such a package. Instead he/she should return it immediately to the courier who delivered the package and inform AyushArogyam immediately about it.