The User confirms and acknowledges that notwithstanding anything contained in this Agreement, all online and offline sales shall be deemed concluded as soon as a sale invoice is raised by AyushArogyam at its Licensed Premises, irrespective of the User's delivery location. Such sale shall be final, binding and conclusive irrespective of the mode of payment and delivery opted by the User. The User shall have an option to pick the most suitable payment and delivery mode from amongst the options given on the Website. Once a sale invoice is raised and if the User so requests, AyushArogyam shall, on behalf of the User, dispatch the Products to the delivery location by a courier or any other mode of delivery of its choice, unless chosen otherwise by the User.

Products ordered may be charged with shipping fee which is typically based on the higher of the volumetric (i.e., dimensional) or the actual weight of the order, the mode of shipment opted, the destination of the shipment, the type of package, the content of the package and the total order amount of the shipment. Relevant taxes,fees and surcharges shall also be applied.

Subject to the User instructing AyushArogyam to arrange delivery for the Products on its behalf, AyushArogyam shall endeavor to ship/deliver the Products within 48 to 96 hours of placing the order, depending on the destination of the order and the ability of the third party logistics companies, all of whom are separate and independent of AyushArogyam, to deliver the Products ordered to that destination. However, in case of any delay in shipping and delivery, AyushArogyam assumes no liability what so ever regarding the deterioration of the patient's health. User allows AyushArogyam to deliver the order within a reasonable time, notwithstanding any timelines committed by AyushArogyam at the time of the placement/acceptance of order. For immediate and urgent needs, including those for emergencies or life-threatening situations, and for the situations where the extent of time taken to deliver the Products to the patient is critical and, hence, has to be minimized, the User/patient is strongly advised andurged to purchase the Products from the nearby retail outlets.

Emergency deliveries may be available but cannot be guaranteed. Therefore, in case User needs any Product immediately or urgently, AyushArogyam strongly recommends going to a nearby retail outlet/ store to purchase it instead of ordering it through the Website.

By default, the shipping address to be used to deliver Products to User is the one which AyushArogyam has on file in User's account with AyushArogyam (please refer to paragraph 3.1 above) at the time of placing the order by User. It is User's responsibility to review,verify and update the address in User's account before placing his/her order. If Use renters the wrong address or does not update his/her address, AyushArogyam shall not be obliged to re-send the order to User's corrected or new address.

The User shall be responsible to inform AyushArogyam if an order does not arrive within the expected or stated time. Once AyushArogyam is informed that an order has not been delivered,it shall investigate the reasons for the delay. AyushArogyam shall not be held liable for any loss or damage resulting from a late delivery.